Contact Us

customerservice.ny@orolay.com

Return Policy:

Returns Window:
We hope you love your purchase! If something isn’t quite right, you may return your item(s) within 14 days of delivery. Once a return label has been issued, the item(s) must be shipped back within 7 days.

Return Process & Shipping Fee:
To start a return, click the link in your order confirmation email and complete the return request form. Our team will review your request and respond promptly. Once approved, a prepaid return label will be sent to your email.
A flat $7 return fee per order (covering up to 2 items) will be deducted from your refund. For returns of more than 2 items, an additional $7 applies for every additional 2 items.

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Backorders will ship in 28 days.
Return Policy

Returns Window:
We hope you love your purchase! If something isn’t quite right, you may return your item(s) within 14 days of delivery. Once a return label has been issued, the item(s) must be shipped back within 7 days.

Return Process & Shipping Fee:
To start a return, click the link in your order confirmation email and complete the return request form. Our team will review your request and respond promptly. Once approved, a prepaid return label will be sent to your email.
A flat $7 return fee per order (covering up to 2 items) will be deducted from your refund. For returns of more than 2 items, an additional $7 applies for every additional 2 items.